Managers as Coaches

This one day course is designed for managers and team leaders who want to become more confident and competent in handling those everyday problems that arise when managing staff. By developing key coaching skills, it enables managers to adopt a positive approach to performance management and support people in working to their potential.

The training offers tools for a range of performance conversations; developmental coaching, performance appraisal, performance improvement. It ensures managers will be able to confront and act decisively with underperformers in ways that maintain their self esteem and promote individual responsibility.

On this course you will learn:

• The 7 principles behind effective performance management
• Simple frameworks to identify the reasons for performance problems
• A step by step approach to coaching and mentoring staff
• A 5 step framework for performance improvement discussions
• What creates employee engagement and how to deal with the  'actively disengaged', the small percentage of your staff who cause you 95% of your problems
• Effective feedback skills for the difficult conversation
• How to solve a current performance problem you are having within your team or workplace