Managing Difficult Personalities & Toxic Behaviours at Work
Most of us have experienced the challenges of working alongside (or being managed by someone) who has an extremely difficult personality. The amount of time and energy it takes to turn these people around is huge - as are the costs to individuals and the organisation if things don’t change.
This interactive session will help you identify toxic behaviours at work and better manage difficult personalities to reduce the negative impact they have.
You will walk away with a 5 step tool for difficult conversations that will enable you to step up early and confront difficult behaviours as soon as they become a problem plus strategies to protect yourself along the way.
The workshop covers
Recognising toxicity in the workplace – what the research says
Toxic behaviours at work and what to do about them
The importance of psychological safety in teams and organisations
Civility, respect and regard – the 3 non negotiables
Strategies for dealing with difficult behaviours on an individual, team and organisational level
Take away tool for leaders: 5 step tool for difficult conversations
Dealing with difficult situations – words, phrases and strategies to manage in the moment.
Many New Zealand Coaching & Mentoring Courses are recognised by various Professional Associations as counting towards Continuing Professional Development programmes.
Some associations are listed below, and we are happy to help if you have questions about whether your association will accredit our courses.
ANZCA Australian & New Zealand College of Anaesthetists
DAPAANZ
Podiatrists Board of New Zealand
NZTE (New Zealand Trade and Enterprise) and Regional Business Partners (RBP)
Small business owners and managers can access services that help build their management capabilities and accelerate the growth of their businesses through the voucher fund (www.regionalbusinesspartners.co.nz).
Eligible businesses are able to use the vouchers to help pay for qualifying services such as training workshops, courses and coaching, including Feedback Made Easy.